GETTING SUPPORT
Support Ticket System
Live Help Chat
Support Forums
E-mail Support
Phone Support
STEP-BY-STEP GUIDES AND ONLINE DOCUMENTATION
Step-by-step Customer guide
Guide to HSphere for Customers
Paying Hosting Fee
Register/Transfer your Domain
Login to your Domain Control Panel
Guide to Domain Control Panel
Canceling your Web Hosting Account
Support Ticket System (Preferred) :
This is the most efficient way to contact us. Emergency hosting tickets are generally answered within 5-15 minutes.Our support staff continuously looks for new tickets and answers them on a 24x7x365 day basis. When you open a new ticket, you will get a ticket confirmation number. If later you contact us by email or by phone, please keep this number handy.
To send us a support ticket, please visit
Hosting Customers: http://helpdesk.genesiswebstudio.com (use your hosting account login for access)
-or-
Send an email to: support@genesiswebstudio.com (all emails to this account will be directed into our ticket system)
Live Help Chat:
Our Live Help chat is accessible via the icon at the top right corner of all Genesis Web Studio site pages. If we are available the live help will read "Online" in green. If we are not available the live help will read "Offline" in red still allowing you to leave a message. Our live chat is normally staffed Mon-Fri 8:00 AM - 4:30 PM EST and occassionally during the weekend day hours.
Support Forums:
Our forums allow customers to interact with each other and to seek help on general issues. Our forum is available at http://forum.genesiswebstudio.com. Please use our ticket system to directly contact us or to seek help on more specific issues.
E-mail Support:
Although it is recommended that you use our ticket system, customers may also contact us for support at the following email addresses. Hosting support emails are directly fed into our ticket system and you will be emailed back with a ticket confirmation email:
Sales Support: sales@genesiswebstudio.com
Hosting Support: support@genesiswebstudio.com
Billing Support: billing@genesiswebstudio.com
(For hosting and billing inquiries please always mention your username when contacting us by email)
Phone Support:
You can contact us at the following number on a 24 hrs basis:
USA: 1(800)720-5061
Our phone support is answered Monday-Friday 8:00 AM to 5:00 PM EST. Due to call volumes and other staff duties please leave a message for the correct department in the appropriate mailbox. We will return your call as soon as possible.
Support Documentation:
- Steps to setup your website
- User guide to HSphere
Download: ZIP | PDF
General:
- Paying Hosting Fee: At the start of each billing cycle, our system emails customers an invoice with a link to pay their balance. However you have an option to make a payment of any amount at any time. You can do this by the following steps:
- Login to your Hosting Control Panel.
- Select Billing from menu.
- Select Billing Profile and go down on this page.
- Enter the amount you want to pay in the format 00.00
- Press select query button. This will take you to the payment site.
- After your payment is received, our billing department will credit it to your account.
- Register/Transfer your Domain: It is not necessary to register or transfer your domain to us in order to host it. We provide domain registration services as a convenience to our customers. To register your domain please visit http://www.genesiswebdomains.com. Domain registeration/transfer paid via 2Checkout will take 8-10 hrs. If you do not get a domain activation/transfer confirmation e-mail from us within 24 hrs after making payment, please contact billing@genesiswebstudio.com. If payment is made for a transfer of a domain and the transfer fails, the money stays in your Domain account which you can use later for further domain transactions.
- Login to your Domain Control Panel: Hosting and Domain services have two separate Control Panels with us. For Domain Control Panel visit http://www.genesiswebdomains.com. Your username is the email address that you used at the time of domain registration/transfer.
- Guide to Domain Control Panel
- Canceling your Web Hosting Account
